Refunds & Returns

Thank you for choosing BORG as your source for artistic prints. We are dedicated to providing you with high-quality art pieces that inspire creativity and elevate your space. Your satisfaction is our priority, which is why we have a transparent and fair refund policy to ensure your peace of mind with every purchase.

 

Refunds

If you receive a damaged product, please follow these steps to request a refund:

• Contact our customer support team within 48 hours of receiving the product on info@borgandborg.com.
• Provide your order number, a description of the damage, and attach clear photographs of the damage.
• Our customer support team will assess the situation and verify the damage.
• If the damage is confirmed, we will initiate a refund for the full purchase price of the damaged product.
• Refunds will be processed within 7 business days.

To be eligible for a refund for a damaged product, you must meet the following conditions:

• Contact our customer support team within 48 hours of receiving the damaged product.
• Provide clear evidence of the damage through photographs.
• The damage must be unrelated to any mishandling or misuse by the customer.
• Please note that if you fail to report the damage within 48 hours of delivery, we may not be able to process your refund. For any questions or concerns regarding our refund and return policy, please reach out to our customer support team at info@borgandborg.com.

 

Returns

Currently BORG does not accept returns for any products. If you receive a damaged product and require a replacement, we kindly ask you to follow the refund process outlined above. After receiving the refund, you can place a new order for the desired art print.